Hardware life cycle management
Software life cycle management
Software life cycle management
Beijer Electronics products are designed for industrial applications with long term compatibility in mind.
When looking at a product’s lifecycle, it is clear that proactive maintenance is the best way to ensure a more stable and secure system. This is important, especially in today’s ecosystem of connected and interdependent devices and solutions. That’s why Beijer Electronics regularly release software updates and security patches to address vulnerabilities, fix bugs, and resolve other issues that may affect performance over time.
The software life cycle policy helps to guide our customers in the different phases of a software product.
Software life cycle policy
All Beijer Electronics software products follow an Evergreen lifecycle policy which means that:
- We offer full support for the latest released version of the software product.
- When a new version is released, the previous version is no longer supported.
- Customers are recommended to upgrade to the latest version when a new version is released.
The life cycle of a software product
A software product has three phases within Beijer Electronics:
Active phase
During the Active phase, the software is in active development. It is promoted, sold, maintained and supported in all aspects. New versions, including new functionality, cyber security updates and bug corrections will be made available. Beijer Electronics will also maintain certificates and approvals to relevant standards.
The Evergreen life cycle policy is only relevant for software products in the active phase.
During the Active phase, Beijer Electronics offers a full range of services and product support.
Limited phase
A software enters the Limited phase through a life cycle notification. This is the first step towards discontinuing the software.
During the Limited phase, the software is available for download. No active development takes place, only bug fixes or fixes of cyber security vulnerabilities that are deemed critical by Beijer will be provided.
Transfer to Discontinued phase is typically announced with minimum six months’ notice. Unforeseen events may shorten the time of notice.
Discontinued phase
A software enters the phase Discontinued though a life cycle notification.
When the software has entered the Discontinued phase, it is no longer available for download or maintained and support/services cannot be guaranteed.
Existing product information and documentation is available on the product page on the website. The product will be marked as Discontinued.
Support levels
Three levels of support are provided, Full support, Limited support and No Support.
| Support level |
Full support (Active phase, latest version) |
Limited support (Limited phase) |
No support (Discontinued phase) |
|---|---|---|---|
|
Technical support with configuration, troubleshooting etc. |
Yes |
(Yes) | (Yes) |
|
Application support services* |
Yes |
(Yes) | No |
|
Product maintenance and hotfixes |
Yes |
(Yes) | No |
|
Critical security fixes |
Yes |
Yes | No |
|
Product information online |
Yes |
Yes | No |
|
Considerations of proposals for new developments |
Yes |
Yes | (Yes) |
(Yes) = A best effort approach depending on availability of support expertise.
*Paid service
Previously released version
The above change will be valid for software released after 2023-01-01.
Note that previously released versions of software will not be affected of this change but will maintain the lifecycle policy they were assigned at release. In most cases they were assigned the “One-year upgrade policy”;
- One-year upgrade policy offers full support for the latest released version of the software.
- When a new version is released, the current version is supported under limited support level for one year.
Please visit Beijer Electronics SmartStore for more information about different products life cycle status.
